customers suck, customers are not always right, retail, sales, customers, musicians friend, bitter, cynic, reality, music, guitar

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Put on your miners hat and ...

2009-06-22 @ 07:00:59 pm
by Larry


Are these cattle {ie. Lower Middle ...

2009-04-28 @ 03:58:08 am
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I feel your pain! There's been ...

2009-03-30 @ 10:53:51 am
by KillerInstinct


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The contents of this blog are a personal perception, the "truth" as I see it. If it resonates a chord within you, enjoy it, for you are not alone. If you disagree with my views, seek solace elsewhere.

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Posts sent in: February 2009

Feb012009

Oh that brings back memories . .
Fuck My Life.

I write a blog (infrequently it seems)

and I whore myself daily as an axe merchant.

The majority of the tools I sell to tools are as dull as they.

Furthermore, I dull my own blade through my own dull experiences.


People come in to shop for some pretty obscure items.

Recently, it seems that what they're really looking for is . . . friends.


So I shall pose the rhetorical question to you:

If a customer comes in to tell you about gear they've had and sold,

and are not actually interested in buying anything,

are they actually customers at that point?

I think not.  They're simply lonely.

Am I required to put on the slick face mask I keep in a jar by the door?

Is that my lot in life?  Custa-morons.

Come one come all -

I regret the days I don't write  -

reading old posts is one of my most uplifting activities.

Guaranteed to bring a smirk accross the cross mans face.

"why then do I feel so alone" asks the oppressed soldier.

Simultaneously nursing a bullet wound and searching for an update at W.U.

You are not alone - "For it was then that I lived it for you"

Today was trying. (I can't say it any nicer than that)

Sometimes a whore has a client who's into biting.

How about just two examples of the nips at my soul:

1:  Karaoke DJ (aka disc-inserter) wants to buy an EQ.
     After a long drawn out explanation we now know enough to determine his deal.
     He's self-admittedly a little slow.  Money is not an object.
     He has multiple pieces of gear to hook up. A "y" cable is too complex.
     Length is important (that's what she said)- 3 feet or less.
     The conversation went something like this -

"I need an EQ"

"Sure, they're right over here."

"Does this have lights?"

"no, it's an EQ"

"I want something with lights"


"an eq with lights?"

"just lights, so I can keep it out of the red"
(I don't think he understands)

"so you don't need and EQ?"

"What's an EQ?" (he questions a question back at me)

Perhaps I've under-estimated him.

"what do you want it to do?" (take that)

"I want lights."

"OK. here's a DB meter.  It will light up with any sound sent to it"

"so how do you hook it up?"

"You - hook it up by pluging it to any output on you mixer"

"That's exaclty like mine" he says pointing to a random peice of gear.

I show him 5 places he could connect from on the specific mixer.

"headphone out, main out, aux send, sub out, direct out, any will work"

(remember his goal it that the unit will light up)

"I like the lights but this is really complex, I'm kinda stupid" 


(the customer is always right)

"That's OK.  Just use whichever jack is free on your mixer at home."

"I don't read and write so good"

"no problem.  This should be pretty easy"

"my cable doesn't work"

"This is the correct cable for that situation"

"I'm kinda stupid"

"New gear can be tough some times" (deep breaths)

"My cable doesn't work"

"Oh, Really?"

"I don't read and write so good"

"cause .. . . " (baiting him now)

"I'm stupid" (too easy)

and then he continues,

"my cable doesn't work"

This is going nowhere but I can't stop now.

He eventually buys the cable I suggest and calls me after the sale to thank me.

"Umm. Thanks alot eh, that cable works good but my cable doesn't work though"

"Who is this?"

Here ends the initial saga of Barry the cable guy.


supplemental - he's been in 3 days in a row and always wants to speak to me.

I'm getting a really bad headache - a massive throbbin' in me gulliver.



2:  A mentally deficiant woman in her 50's.
     She comes in just before we close. 
I had received the preliminary phone inquiry regarding a keyboard
     She wants an authentic feeling piano.
The quality factor is paramount (second only to price of course)


Our finest cheapest 88 key weighted is front and centre when she arrives.

The hunt for an AC is on.  (always missing when you need it in a pinch)

Once located, we're treated to a cobbled rendition of Chopsticks / Heart & Soul. 

Thats the piano equivalent to "Smoke on the Water" for all the guitarists out there.

The only positive thing about chopsticks is that you can play it

with your hand curled into a fist.

For several minutes she sways back and forth rocking the adjustable height

keyboard stand to the rhythm of rapidly counting change. 

I'm also rocking back and forth in the fetal position by this point.

She seeme to like it, when she leans her torso over the keys and exclaims . . .

"This feels alot like my piano when I was a kid, it's about the same height."


Before anyone can react to that statement she spies a half empty

bottle of windex on the front counter,

"Oh, now that brings back memories . . "


I'm imagining her childhood teacher forcing her to drink windex,

then folding her over the piano and railing her in the ass.

"How long is it?"


Pardon, that's alittle personal M'am. (internal dialogue)

And so we discussed the size of my organ for a few minutes before she came . . .

(to her senses and realized she had no money)


Fuck My Life.









Admin · 316 views · 3 comments
Feb032009

Book Review
A very interesting book, for anyone who's interested in the psychology of human relationships, is Games People Play by Eric Berne. Dr Berne is a psychiatrist who developed the theory of transactional analysis, which looks at the ways people interact with one another. Specifically, he's interested in the psychological games people play.

Berne thinks people's personalities are divided into three distinct egos - child, adult and parent. These are a simple as they sound:

The child is representative of our personalities when we were children - needy, emotional, charming, creative and so on.

The adult is our rational and objective side.

The parent represents our parents (or their substitutes) and the behaviors and attitudes we felt they had towards us when we were children.

It is the interaction of these parts of our personality with the equivalent child, adult and parent in others that make up our relationships. Often, when we are interacting with others, there can be two conversations going on at the same time - our adult can give the impression of talking to their adult, when in fact it's our parent who's talking to their child.

Often, these interactions, or transactions as Berne calls them, are normal everyday parts of life. We all need to relate to one another to get along in the world, after all.

What he's most interested in, and has spent a long time documenting, aren't these normal interactions - but what he calls "games". He defines such games as "an ongoing series of complementary ulterior transactions progressing to a well-defined, predictable outcome". They are a series of interactions between people that are superficially plausible, but contain some kind of hidden motive.

The ultimate aim of the primary player in such games is to achieve some sort of payoff - usually some kind of emotional reward. The early moves are set up so as to maximize the likelihood of this payoff being achieved.

The use of the word "games" should not give the impression that such activities are necessarily fun or played light-heartedly. Often the outcomes, though predictable, can be very damaging and distressing.

Once these types of games are pointed out , most people get an "ah-ha" moment when they realize just how much of their own lives are tied up in playing them. Probably the easiest way to understand this theory is to read some examples.

I've summarized some of the ones I think are most interesting below. The main player is code-named White in each example, with the secondary player known as Black. If you want more details consult Dr Berne's book.

Alcoholic
Berne doesn't delve too much into the question of whether alcoholism is a disease or a choice. He simply points out that it often takes the form of a game, with the central character (White) playing the Alcoholic. It's generally a five-player game, although it can be condensed into only two-players if necessary.

The lead-supporting character (Black) takes the role of Persecutor, typically played by a member of the opposite sex such as a spouse.

The third role is that of Rescuer - played by a family friend, a doctor, or a member of AA. Often, these interactions take the form of White being convinced not to have a drink for six months, after which they congratulate each other before White resumes his hard-drinking ways. Some rescuers, such as AA, actually publish rules of the game (take a drink before breakfast etc.) making it easier for beginners to get started.

The forth role is the Patsy, someone who believes in White and often gives him money to continue playing. This is often filled by White's mother. Usually, White must provide the Patsy with some plausible reason for needing the money other than drinking, but really they both know what it's for.

The fifth role is the Connexion, which is the professional role of bartender or liquor-store clerk. He is the source of supply and knows how to communicate with alcoholics.

The payoff for White, according to Berne, does not come from the enjoyment of liquor. While such enjoyment exists, it's little more than an pleasurable side-effect of playing the game.

The finale of a round comes at the point of the hangover. This is where the reward is obtained, which is ultimately to gain forgiveness from Black. The situation is set-up so White's internal child can be scolded by Black's internal parent, as well as other parental figures who happen to be around and are willing to oblige, before ultimately being forgiven.

Rapo
This is a game in which a woman (White) and a man (Black) are the main players. It can be played with varying degrees of intensity.

First-degree Rapo involves White mildly flirting with Black, signalling she is available and interested. Once he's committed himself to the pursuit, the game is over and White has won. The payoff is being found attractive.

In second-degree Rapo, the payoff comes not from the compliment, but from the enjoyment of rejecting Black's advances ("Buzz off Buster"). White leads him into a much more serious commitment, and enjoys watching his discomfort at being rejected.

Third-degree Rapo ends in a false accusation of rape. White leads Black into a compromising physical position before claiming criminal assault or permanent psychological damage. She usually involves a number of other players at this stage.

Black is often a willing participant in these transactions, playing a version of another of Berne's games - Kick me. The aim of Kick Me is to prove your misfortunes are greater than anybody else's, and thus gain sympathy. It's a type of inverse-pride at being the worst-off.

Cops and Robbers
The childhood prototype of this game is hide-and-seek. An important part of hide-and-seek is not just the hiding, but the getting caught. If you're not eventually found then the game ceases to be enjoyable.

Berne points out that many criminals seem to get as much, or more, satisfaction from outwitting the authorities as they do from the actual adult gains of crime, such as money. It's the thrill of the chase that drives them ("Catch me if you can").

The criminal (White) who plays cops and robbers is usually in it for the game, rather than the financial rewards. He rarely does well out of his crooked acts, and when he does it's usually because of luck rather than skill. An example is a burglar who engages in inefficient and unnecessary acts during the crime - such as vandalism or leaving a calling-card. Another is the shoplifter who disposes of the stolen goods immediately after obtaining them.

The ultimate payoff, strange as it may seem, is the excitement of being caught - just as with the child in hide-and-seek. White may make it easy or difficult for the cops, but ultimately he's disappointed if he isn't caught.

Schlemiel
The structure of this game is for White to make a mess and eventually be forgiven for doing so by Black. Its underlying idea is "I can be destructive, get away with it, and obtain forgiveness".

An example might be at a party held by Black. White deliberately spills red wine on the carpet. Black is very angry, but senses that if he shows it, White wins. White says: "I'm sorry". Black forgives him. White moves on to damage something else and the game starts again.

Black is often not the sucker he pretends to be in this game. He often gains satisfaction by showing admirable self-restraint. This is why the friendship may continue, even though at the adult-level Black can be seen as a victim who would be better off without White's company.

Now I've got you, you son of a bitch
This is the equivalent of a poker game in which White gets dealt an unbeatable hand. He now becomes more interested in the fact that Black is completely at his mercy, than in the financial gain he may receive.

Here's an example from real life: White contracts a mechanic (Black) to fix his car. The entire cost is agreed in advance. When Black submits his bill, there's an extra charge for something that hadn't been agreed to.

White goes to Black's garage and fumes at him, making gross attacks against his character and integrity. White feels completely justified in doing this, as technically he's in the right. He could have dealt with the situation with a calm adult negotiation, but that's not the point of the game.

While White vented an amazing amount of anger at the petty mistake made by Black, he was secretly delighted to have been given the chance to do so. His entire life he's actively sought-out such small injustices, simply so he can exploit them to enrage himself and insult others. The payoff is in feeling superior and being allowed to release anger.

Black is not always an unwilling victim of this, and is often playing a version of Kick Me. Often, he's recognized White as a player of "Now I've got you you son of a bitch" and deliberately provoked him into finishing the game.

Admin · 238 views · 5 comments
Feb202009

Hanging Around
AWESOME - I Want One. (or two)

His and Hers would rock.




Admin · 55 views · 1 comment
Feb252009

High Class Put-Downs

When insults had style . . .




"I feel so miserable without you, it's almost like having you here."
-Stephen Bishop

"He has all the virtues I dislike and none of the vices I admire."
-Winston Churchill

"A modest little person, with much to be modest about."
-Winston Churchill

"I have never killed a man, but I have read many obituaries with great pleasure."
-Clarence Darrow

"He has never been known to use a word that might send a reader to the dictionary."
-William Faulkner (about Ernest Hemingway)

"Poor Faulkner. Does he really think big emotions come from big words?"
-Ernest Hemingway (about William Faulkner)

"Thank you for sending me a copy of your book; I'll waste no time reading it."
-Moses Hadas

"His ears made him look like a taxicab with both doors open."
-Howard Hughes (about Clark Gable)

"He is not only dull himself, he is the cause of dullness in others."
-Samuel Johnson

"He is simply a shiver looking for a spine to run up."
-Paul Keating

"He had delusions of adequacy."
- Walter Kerr

"There's nothing wrong with you that reincarnation won't cure."
-Jack E. Leonard

"He can compress the most words into the smallest idea of any man I know."
-Abraham Lincoln

"I've had a perfectly wonderful evening. But this wasn't it."
-Groucho Marx

"He has the attention span of a lightning bolt."
-Robert Redford

"They never open their mouths without subtracting from the sum of human knowledge."
-Thomas Brackett Reed

"He inherited some good instincts from his Quaker forebears, but by diligent hard work, he overcame them."
-James Reston (about Richard Nixon)

"In order to avoid being called a flirt, she always yielded easily."
-Charles, Count Talleyrand

"Why do you sit there looking like an envelope without any address on it?"
-Mark Twain

"A solemn, unsmiling, sanctimonious old iceberg who looked like he was waiting for a vacancy in the Trinity."
-Mark Twain

"I didn't attend the funeral, but I sent a nice letter saying I approved of it."
-Mark Twain

"His mother should have thrown him away and kept the stork."
-Mae West

"She is a peacock in everything but beauty."
-Oscar Wilde

"Some cause happiness wherever they go; others whenever they go."
-Oscar Wilde

"He has no enemies, but is intensely disliked by his friends."
-Oscar Wilde

"He uses statistics as a drunken man uses lamp-posts... for support rather than illumination."
-Andrew Lang (1844-1912)

A  graceful taunt is worth a thousand insults."
-Louis Nizer

and my favorite of the moment -


"He has Van Gogh's ear for music."
-Billy Wilder




Admin · 58 views · 1 comment